Job Description Key Result Areas/Accountabilities Supporting Actions Support to routine issues (SD and CIN) Provide support on routine issues of SD and CIN. - Perform break/fix analysis and implement solution for Procurement and WM related processes. - Work with service desk team (3rd party) to facilitate incident and problem resolution. - SLA adherence and reporting on periodic basis. - Monthly review with each SBU / Unit, prepare action plan for gaps. - Conduct Training as per Training calendar. To improve process efficiencies, to reduce manual work (SD and CRM) Work closely with each SBU, Identify process gaps and prepare business case. - To implement Change in business processes (Export documentation, Trading, Freight accounting, Shipment costing, customer complaint etc...) - Conduct configuration changes to accommodate change request and prototype activities. - Develop and Demonstrate proof of concepts. - Automate Alerts / Reports (SAP or non-SAP) in line with business policy. - Develop functional specification and work with BASIS and ABAP team to complete development and testing. - Track usage. SAP Implementation and Roll-out (SD and CRM specific processes) Participate in requirement gathering. - Documenting Business Process and getting is signed of by business process owner. - Configuration with / without support of 3rd party. - Training to Core team. - Conducting testing along with Core team. - Data Migration and Cut-over planning. - Training to End users. SOP / controls Implementation and Review (SD and CRM processes) To implement controls as per Company SOPs in SD and CRM domain. - To implement IT controls (SOD, BASIS related controls) in line with SOX - Review every Qtr and publish scorecard and agree for next steps. Implement CRM Prepare business case - Technology selection along with core team. - Drive end to end implementation of CRM. Continual improvement Keep abreast of SAP releases, enhancements / new functionality and perform application research. - Participate in release upgrade or new functionality / enhancement assessments, conduct impact analysis, Prepare business case and make recommendation. - Research and propose both short and long term solutions to SAP system requirements (eg: Fiori app / Personas) - Work closely with Group IT and technology partners to identify Best Practice in SD and CRM domain and Implement the same. - Develop functional specification and work with BASIS and ABAP team to complete development and testing.
