Front Desk Agent
Westgate Resorts
- Gatlinburg, TN
- $16.00 per hour
- Permanent
- Full-time
- Greet guests warmly upon arrival, facilitating smooth check-in procedures
- Efficiently register guests, ensuring accurate information and assigning suitable rooms
- Issue room keys and provide necessary instructions to the guest
- Manage telephone communications by transmitting and receiving messages professionally
- Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
- Maintain up-to-date records of room availability and guest accounts for efficient management
- Handle billing procedures, including computing bills, collecting payments, and providing change
- Take reservations and confirm bookings promptly and accurately
- Record and post charges to guest ledgers, including room rates and additional services
- Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
- Conduct nightly bucket checks to ensure guest satisfaction and comfort.
- Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
- Must be able to lift up to 15lbs and stand for long periods of time
- Must have excellent customer service skills
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Valid Drivers License
- Required to pass a background check, drug test, and prove eligibility to work in the United States
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs