Client Service Coordinator
Montana State Government
- Wolf Point, MT
- Permanent
- Full-time
- General knowledge of social problems, cultural and human behavior; community based and/or statewide assistance programs and eligibility requirements.
- Knowledge of customer service principles, practices, and positive public relations.
- Ability to interview clients of diverse socioeconomic backgrounds and temperaments and process documents related to financial or confidential histories of clients.
- Ability to use computer applications to input, retrieve, and analyze information.
- Meet minimum qualifications:
- Associates degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social service programs and/or health, financial loans, unemployment, collections, call center, etc.
- OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
- OR Related bachelor’s degree and 2 years job-related experience.
- Other combinations of education or experience may be substituted.
- Preferred: experience working with tribal government entities and/or other organizations of native peoples.