Front Desk Supervisor - Holiday Inn Van Horn TX
Palette Hotels
- Van Horn, TX
- Permanent
- Full-time
- Occupy the hotel lobby and other public areas
- Represent the General Manager, when absent
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints managed, recorded and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Flexible work schedule Day Shift and Night Shift
- Two years Front Desk experience/ supervisory experience
- Knowledge of the hospitality industry
- High level of IT Proficiency