Restaurant Operations Specialist
Altametrics
- Costa Mesa, CA
- $65,000-85,000 per year
- Permanent
- Full-time
Major Responsibilities and Essential Functions:
- Learn all aspects of the applications/solutions regarding its functionality and associated technologies.
- Provide functional support to Companys sales team and partners in product demonstrations, customer needs analysis, and post‐sales implementation.
- Work with partners and potential customers to identify inefficiencies and value opportunities.
- Create solutions to customer needs and communicate those to internal developers for custom implementations and overall product enhancement.
- Document exact customer installation requirements (scope of work).
- Perform and manage application installation, configuration, and development.
- Assist in the development of customer and partner training programs.
- Project manages activities and projects to ensure proper functionality, documentation, and roll‐out procedures.
- Provide assistance in competitive study and analysis.
- Perform onsite training to customers and partners.
- Participate in ongoing customer support to ensure customer satisfaction and develop additional sales within the acquired base.
- Provide overall field feedback and summaries of requirements to Product Management for ongoing product development.
- Strong written and oral communication skills (business requirements documentation, project plans, etc.).
- Ability to listen and understand client needs and pain points.
- Ability to create solutions targeted specifically at creating value for the customer.
- Consulting, project management experience in a technical capacity is highly desirable.
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Project ‐ a plus).
- Technologically savvy‐ need to understand technology terms, workflows, data flows and integrations associated with software development.
- Ability to work effectively with minimal supervision able to work independently.
- Strong team and people skills.
- Travel may be required.
- Ability to work hard and play hard.
- Knowledge of restaurant industry (operations, management) required.
- Hands on experience with configuration and implementation of web‐based applications.
- 2-3 years of experience customer service management
- Estimate consumption, forecast requirements, and maintain inventory.
- Extensive food and labor management knowledge
- Computer literacy
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Good financial management skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Implement innovative strategies to improve productivity and sales.
Physical Setting: Onsite in OfficeJob Type: Full-timeSalary: $65,000.00 - $85,000.00 per yearBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Restaurant management: 2 years (Required)