Student Program
Motorola Solutions
- Pulau Pinang
- Training
- Full-time
- Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
- Own non-technical requests and drive through to resolution.
- Work with the repair centre on resolving issues around repair time, quality issues or shipping.
- Act as focal point and liaise with customers, partners, engineers and support managers
- Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
- Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
- Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
- Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
- Excellent English & Mandarin (Both Traditional and Simplified Mandarin - Read/Write)
- Sales related and/ or customer oriented experience preferred
- Excellent communication skills, both spoken and written, including listening, negotiating and influencing
- Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
- High level of motivation with a will to succeed
- Attention to detail
- Willing to work in Bayan Lepas, Penang
- Internship period minimum 4 months and above