Services Coordinator
Centria Healthcare
- Beaverton, OR
- $45,000-60,000 per year
- Permanent
- Full-time
- Conduct a minimum of 50 calls per day to engage with behavior technicians and families.
- Communicate with technicians and families, addressing their needs and concerns effectively. Facilitate successful placements of technicians with families to ensure services are delivered promptly.
- Manage schedules for approximately 75 behavior technicians, ensuring optimal coverage and efficiency, building rapport with technicians during onboarding process to ensure they embrace the Centria culture, and are ready to start work immediately following onboarding.
- Solve complex problems and address escalated issues in a timely and professional manner, in collaboration with other teams including operations, onboarding, and recruiting to achieve common goals.
- Strong communication and interpersonal skills, with the ability to engage with a diverse range of stakeholders.
- Excellent creative problem-solving abilities and attention to detail.
- Ability to work independently in a fast-paced environment.
- Competitive, willingness to learn and adapt to reach targets.
- Previous experience in sales or customer service preferred, not required.
- Bachelor’s degree or equivalent experience preferred, not required.
- Exciting career advancement opportunities – we promote from within!
- Competitive compensation package including bonus.
- Comprehensive training and development programs.
- Health, dental, and vision insurance plans, 401(k) plan with a company match, paid time off and holidays.
- Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
- Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.