Customer Experience Coordinator
Pella Mid-Atlantic
- Beltsville, MD
- Permanent
- Full-time
- Expected to communicate the company brand and values of Pella Mid-Atlantic.
- Meet daily and monthly goals for appointments set, run, and sold.
- Answer and advise customers calling in from marketing sources.
- Engage past and prospective customers and assist in setting new appointments.
- Prequalify and schedule customer appointments.
- Respond to general customer inquiries and route to appropriate departments.
- Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling.
- Interact with customer online inquires via web chat function.
- Confirm all scheduled sales appointments and conduct follow up calls after appointments if needed.
- Learn and retain Pella window and door product knowledge and be able to educate the customer.
- Be our customers’ advocate by responding promptly, following up, and being proactive with solutions.
- Utilize CRM software and adhere to best practices to track all customer sales interactions.
- High School Diploma or GED Equivalent.
- 1+ years of experience in a customer focused environment.
- Proficient with Microsoft office software applications with an ability to learn new programs.
- High attention to detail.
- Self-motivated individual who also enjoys working as a team and facilitating sales.
- Strong ability to connect with people.
- Inherent ability to not only listen to a customer while understanding their needs.
- Enjoys healthy competition and driven to succeed.
- Ability to communicate clearly and concisely, both orally and in writing.
- Displays a high level of integrity.