Operations Director
Centria Healthcare
- Dearborn, MI
- $65,000-75,000 per year
- Permanent
- Full-time
- Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
- Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
- Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
- Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
- Confirm schedules weekly with Behavior Technicians and families.
- Oversee Behavior Technicians and Operational/Center Processes
- Assist with coordination of training and compliance needs.
- Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
- Monitor and analyze center metrics to assess performance and identify areas for improvement.
- Ensure adequate leadership coverage during all operating hours to maintain smooth operations and address any urgent issues.
- Ensure smooth coordination of care for clients at clinical sites, including effective communication and collaboration with healthcare providers.
- Actively participate in internal marketing initiatives, recognition programs, and Behavior Technician survey feedback, promoting a positive and engaging work culture.
- Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
- Schedule and manage non-billable Behavior Technician hours and utilization of Behavior Technician hours to stay within budget.
- Identify staffing needs, interview candidates, issue disciplinary action, and complete offboarding
- Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families
- Partner with the Director of Clinical Services to drive growth, understand and support clinical outcomes, and ensure service delivery is aligned with Centria's clinical model and philosophy.
- Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
- Collaborate with the Information Technology (IT) Department to address and resolve operational IT issues, ensuring smooth functioning of systems and technology.
- Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
- Coordinate community outreach activities to promote Centria's services, establish partnerships, and generate leads.
- Develop strategies and initiatives to improve client and Behavior Technician retention rates.
- Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
- Maintain Compliance Regulations
- Enforce compliance with center policies and procedures, accreditation standards, and training requirements, addressing any violations and implementing corrective actions.
- Ensure adherence to medication administration protocols, coordinating with healthcare professionals and maintaining accurate records.
- Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
- Oversee Financial Processes
- Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
- Take ownership of the profit and loss (P&L) statement, monitoring financial performance and implementing strategies for improvement.
- Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.
- Oversee Facility Operations
- Take pride in the center or academy workspace, ensuring cleanliness and organization as well as quickly addressing issues as they arise.
- Conduct center tours for prospective clients, providing information and showcasing the organization's services and facilities.
- Serve as a liaison with facility management, ensuring effective communication and collaboration.
- Maintain a safe working environment, implementing and enforcing safety protocols and emergency preparedness plans, promoting a culture of safety awareness.
- Ensure compliance with Occupational Safety and Health Administration (OSHA) requirements, implementing necessary protocols and training.
- Ensure compliance with labor law poster requirements, displaying all necessary posters in visible locations.
- Oversee the purchasing process for operational supplies, ensuring cost-effectiveness and adherence to procurement policies.
- Manage iPad assets (ordering, inventory management, maintenance, etc.)
- Bachelor's degree or equivalent experience
- Master's degree preferred
Prior P&L experience preferredEquipment and Technology Requirements
- Working knowledge of laptop/desktop PC
- Proficiency in Microsoft Suite (Word, Excel)
- Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
- Ability to follow written instructions
- Ability to use computers and computer/software programs
- Ability to communicate expressively and receptively
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent organizational and multitasking abilities.
- In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
- Proven experience in managing budgets and financial performance.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Proficiency in using technology platforms and systems for operational management.
- Knowledge of accreditation standards and privacy regulations.
- Ability to adapt to a fast-paced and changing work environment.
- Availability for occasional travel as required.
- This role is required to be onsite.
- Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.