Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit .The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.The position of the Night Audit Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment.Key ResponsibilitiesTo provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.Ensuring accurate and timely recording and reporting of all property receiptsFollowing cash handling procedures as outlined by the accounting departmentCollecting payment at check out and provides change for guests as neededPerforming all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master billsPreparing all computer systems for the following dayEnsuring accurate and timely backup of files / tapes are maintained on a daily basisPreparing, balances, posts, and distributes all necessary reports on a daily basisInteracting with all in a professional manner, assisting other departments with necessary informationSupervises Night Audit Operation and EmployeesAssists Management in scheduling, training and evaluating Night Audit employeesProvides on-going feedback and guidance to Night Audit employeesMonitors Night Audit processes and suggests improvements to managementServes as model of exemplary customer service for other Night Audit employeesEnsures through reporting and observation that billing and cash are handled according to hotel procedures and good accountingCompletes detailed shift reportsPro-actively prepares for hotel events to provide great customer serviceStocks and replenishes front office tools and materialsDevelops and implements strategies and practices which support employee engagementCommunicates performance expectations and provides employees with on-going feedbackProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialCreates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guestsRequirements/SkillsMinimum two years in hotel night audit/front desk position requiredPrevious management experience requiredAble to collaborate effectively with other hotel employees and managers to ensure teamworkHigh school diploma or GED required; bachelor’s degree preferredStrong organizational skills, critical thinking skills, problem solverStrong computer systems skills including, reservations and reporting systemsStrong Microsoft Office suite and reporting system skillsMust work well in stressful, high-pressure situationsMust be able to accurately follow verbal and written instructions and communicate effectivelyWorks well independently or as part of a teamStrong attention to detailStrong mathematical and organizational skills requiredCommitment to exceptional guest serviceWilling to work a flexible schedule including weekends and holidaysAdheres to the policies and procedures of the hotelPhysical DemandsAbility to stand for long periods of timeAbility to life up to 50 poundsAbility to push/pull up to 100 poundsAbility to reach and bendGood manual dexterity for the use of common office equipmentOther InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
