Senior Solutions Engineer
Mixpanel
- San Francisco, CA
- Permanent
- Full-time
- Serve as a trusted technical advisor for prospects to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
- Effectively communicate and consult at all levels of the customer's organization to earn customers trust and ultimately influence buying decisions.
- Bridge the technical-business gap with your prospect - working with high-level business stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes.
- Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
- Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.
- Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into tangible post-sales value.
- Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.
- Approach all deals with a customer-first mentality.
- Complete RFP's and Security Questionnaires.
- Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering and Legal.
- Actively utilize Salesforce to track deal activity and customer requirements.
- Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and delivering to the Product team.
- Experience consulting customers on achievable outcomes and the transformational power of new tooling.
- Experience working with VP and C-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision.
- The ability to communicate with stakeholders at all levels of an organization - from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency.
- A demonstrated track record of qualifying and selling a technical solution to executive stakeholders.
- 4+ years of experience in a Software-as-a-Service Sales Engineering or related role.
- Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
- Familiarity with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
- Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
- A demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
- Excellent written, analytical, and communication skills and presentation abilities
- Strong process and/or project delivery discipline
- The ability and desire to learn independently.
- Experience (preferred) or curiosity in the data and analytics space.
- The ability to travel.
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers' success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We can't win without each other