ERP Business Systems Analyst
Flex
- Austin, TX
- Permanent
- Full-time
- Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
- Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
- Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
- Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
- Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Establish and assure adherence to budgets, schedules, work plans and performance requirements.
- Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
- Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
- Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
- Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
- Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
- Perform and track change management and publish performance metrics. of these teams.
- Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.
- Minimum 5 years Baan V experience.
- Minimum 2 years of Customer Service experience or being involve on support areas.
- At least 1 year of Packman/Xtend experience
- Project management skills at preferred
- SQL experience preferred
- Typically requires a Bachelor’s degree or equivalent experience and training
- Ideally requires a minimum of 6-7 years of related experience.
- Collaboration skills and passion for technical challenges and operations support.
- Different IT Analyst position may require different knowledge of application, skill set, or tool.
- Full range of medical benefits, dental, vision
- Life Insurance
- Matching 401K
- PTO
- Tuition Reimbursement
- Employee discounts at local retailers