Data Center Technician I - (Swing Shift) SV7
CoreSite
- Santa Clara, CA
- $48,000 per year
- Permanent
- Full-time
- The ability to write concise and accurate reports
- The ability to appropriately escalate data center incidents and respond to alarms
- Familiar with CCTV and access and control security systems
- The ability to communicate effectively with customers and internal staff
- Good troubleshooting skills
- The ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
- Schedule flexibility with ability to work non-standard business hours
- Strong work ethic and accountability
- The ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
- The ability to operate in and promote a rigorous process-driven team environment
- The ability to logically analyze and solve problems
- The ability to effectively multi-task while assisting customers and working on multiple projects
- Operate Hand and Machine Tools (hammer, drill, saw, etc.)
- Operate electrical tools such as a multi-meter or infrared camera
- Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
- A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.
- High School Diploma or greater
- 1+ years of experience in either customer service or security industry
- Experience in a mission critical facility is a plus
- Ability to stand 1/3 – 2/3 of the time
- Ability to walk 1/3 – 2/3 of the time
- Ability to sit 1/3 – 2/3 of the time
- Ability to climb and balance 1/3 – 2/3 of the time
- Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
- Ability to reach with hands & arms 1/3 – 2/3 of the time
- Ability to smell, talk & hear
- Ability to use hands to type, handle & feel
- Ability to reach with hands and arms
- Ability to see at close and distance ranges and the ability to see color
- Must be comfortable working in a high stress, fast paced environment with shifting priorities
- Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
- Ability to lift up to 50 pounds 1/3 of the time
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans
- Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan (ESPP) with a 15 percent discount
- 16 days of paid time off (PTO)
- 11 paid company holidays and additional floating holidays
- School visitation and elder care paid time off
- Parental leave, adoption and surrogacy benefits, and family planning/fertility support
- Wellness reimbursement program & wellness incentive program
- Free parking or a company contribution toward a public transit pass
- Education reimbursement and student loan debt assistance program
- Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
- Pet insurance
- Charitable matching program