Customer Care Collections Sr. Rep

NTT Data

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 17 days ago
Position's General Duties and TasksIn these roles you will be responsible for:
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

NTT Data