Looking for a Content strategist/ designer with our direct banking client

• Collaborating with product design, technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences
• Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience

• Advocating for the customer through human-centered design methods that ensure our products speak their language
• Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy

• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset—this is as important to the work as the results

• Conducting research, including usability and empathy studies, to help understand customer needs
• Synthesizing research to define what information is needed throughout the end-to-end experience
• Framing problems, defining insights and designing new methodologies/practices to serve customer needs
• Creating new content experiences and guiding others in the process
• Crafting copy that delivers clear, consistent and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.
• Adhering to compliance requirements using natural language and content standards
• Participating in the governance of standards through an established design review process
• Facilitating and participating in workshops with internal and external stakeholders to align with business needs
• Collaborating with other writers, UX designers and visual designers to contribute to our internal design system, content strategy community of practice, best practices and guidelines
• Support product designers through office hours and general counsel

• At least 4 years of experience with journalism, content creation, UX writing, editorial or information architecture disciplines

• Experience with UX writing and strategy for business experiences
• Comfortable working with a variety of business partners and delivering outcomes
• Experience working in an established design system and defining content standards

Artech Information Systems