F&B Senior Manager, Conference & Banquet Operations

• Foster an environment where feedback is welcomed and acted upon positively.
• Cultivate a positive team culture by modeling respectful communication, addressing concerns early, and creating opportunities for team building.
• Answering customers' questions and accommodating special requests.
• Support, lead, and direct the Banquet Management Team and supervisors and their teams, with a focus on providing consistent and timely services and support to the groups and businesses using our conference facilities, and quality and consistent catering (food and service) to each customer group.
• Provide, feedback, instruction and direction to the Banquet Team.
• Sustains and increases productivity in the department to always assure client satisfaction and professionalism.
• Manages, trains and leads the department staff to ensure client satisfaction and performance. Acts as liaison between Conference Services/Catering Managers and Banquet Team to operate the department efficiently and effectively.
• Available for staff and clients to support them in resolving any problems or conflicts to maximize guest satisfaction.
• Be familiar with all services and products at primary and secondary competitors to maintain Snowbird as a competitive choice for the client.
• Maintenance and care of equipment and supplies.
• Ensure training for all managers and staff.
• Planning the venue layout according to the number of guests and the type of event.
• Determining the number of table waiters and servers required.
• Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.
• Consulting with the Executive Chef regarding the timing of meal courses to be served.
• Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.
• Preparing work schedules and completing documentation in a timely manner.

• Excellent interpersonal and communication skills.
• 3-5 years of experience in banquet management, or similar.
• Proficiency in catering management software, such as Amadeus Sales and Catering.
• Exceptional ability to plan banquets and meet deadlines.
• Experience in supervising banquet venue staff.
• Extensive knowledge of catering equipment and venue requirements.
• In-depth knowledge of hospitality industry best practices.

• Shifts vary, from early morning to late evening, weekends, holidays depending on business requirements.
• Requires weekend/holiday availability.

• Lifting and Carrying: Ability to lift up to 50 lbs, including trays, tables, chair stacks and other banquet set up items
• Standing for Long Periods: Must be able to stand for extended periods during various activities such as banquet set up.
• Bending, Kneeling, Reaching, and Grasping: Must be able to perform these movements to handle all banquet set up needs.
• Exposure to Cold and Extreme Weather: Work is indoors on majority of occasions but walking between buildings and event sites might require being outside in cold, snowy, icy conditions.
• Frequent Interruptions: Ability to maintain focus and accuracy in an environment with frequent interruptions, guest/staff interactions and unpredictable situations.

• Critical Thinking in High Volume Business Situations: Ability to make quick, effective decisions under stress.
• Communication Skills: Ability to communicate clearly and efficiently with guests and staff.
• Guest Service: Provide courteous, efficient, and professional service to guests
• Stress Management: Ability to manage the stress of working with the public.
• Team Collaboration: Work as part of a team with other managers and staff
• Attention to Detail: Must maintain accuracy and attention to detail.

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Bus, Rideshare Vans, and Employee Blue Shuttles

POWDR