ADPE Technician
Vectrus
- Kuwait
- Permanent
- Full-time
- Provide support to users with non-secure internet protocol routing network (NIPRNET or NIPR), or stand-alone AIS or communications systems issues including baselining systems.
- Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
- Install new versions, updates, service packs, or replacement parts for all supported ASG-KU equipment. Ability to operate, maintain, and upgrade all ASG-KU Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, laptops, printers, DSN
- phones, and small peripheral items to include KVM switches, CAC readers, etc.
- Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
- Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
- Maintain database systems and software.
- Supports analysis, design, testing, and implementation of systems and networks.
- Qualifications: Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
- Must be a U.S. Citizen
- Must be able to obtain and maintain valid Secret Clearance
- A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
- Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and A+, Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
- Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
- College Degree
- Experience:
- Five or more years of related experience.
- Demonstrated strong Help Desk support operations experience.
- Strong customer service experience
- Demonstrated experience handling technical and sensitive situations.
- In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk
- environment.
- Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
- Proven ability to build relationships with all levels of the organization and to communicate effectively with senior and department leaderships, also clerical staff
- Ability to troubleshoot systems hardware and software issues to full resolution
- Prior satisfactory job performance
- Skills:
- DoD Cyber Awareness Training
- Fort Gordon Cyber Security Fundamentals Training
- Knowledge and awareness of various DOD network policies
- Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
- Capable of effectively communicating technical information in English, both written and verbal
- Working Conditions:
- Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
- Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
- Includes some industrial production environment conditions as well.
- Physical Requirements:
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
- Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
- Must comply with all Fire and Safety Regulations and post policies.