Crisis Hotline Specialist
Emergence Health Network
- El Paso, TX
- Permanent
- Full-time
- Provides crisis intervention services including, lethality risk assessment, skills training, symptom management, safety planning, and rehabilitation services for youth and/or adults with mental illness, substance disorder, and/or individuals with developmental disabilities.
- Coordinates rescue services for callers at imminent risk and provides appropriate referral and linkage services.
- Dispatch police to next hospital in rotation for patients requiring medical and crisis intervention.
- Provides telephonic crisis intervention to ensure continuity of care; and conduct, and documents follow-up calls on consumers who were referred for admission and not admitted, contacting consumers within 24 hours and providing additional follow up as assigned. Will contact and document other consumers for follow-up as requested by Crisis Screeners and outpatient Caseworkers.
- Responsible for coordination of patient tracking and transfer from local area emergency departments to inpatient hospitals including obtaining patient behavioral updates and bed status updates.
- Documents any service delivery, intervention conducted, communication with others, to include outside agency personnel with rationale for intervention, date, time, name of person spoken to, and purpose.
- Maintains compliance with all Joint Commission, Texas Health and Human Services, American Association of Suicidology, and CCBHC training requirements relevant to job duties.
- Performs other duties as assigned.
- Involves routine and frequent exposure to
- Bright/dim light; Dusts and pollen.
- Other extreme hazards not listed above.
- Must possess and maintain Qualified Mental Health Professional-Community Service (QMHP-CS) certification.
- Must possess and maintain a valid state Driver's License with an acceptable driving record.
- Must be able to pass a TB, criminal background and drug screen.
- Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
- Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally competent and recovery-oriented care.
- Flexible Schedule required. Rotating Shifts (3 shifts) to include evenings and graveyards. Position required to work some weekends.