Customer Service Manager | Job ID
Syntama group
- Lowell, MA
- Permanent
- Full-time
- Lowell,
- Massachusetts
- Date Posted: May 9, 2024
- Category: Other Services
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Proven working experience as a Customer Service Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation