Baggage Handler
ABM
- Warwick, RI
- $15.00 per hour
- Permanent
- Full-time
- The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
- ABM offers a comprehensive benefits package. For information about ABM's benefits, visit
- Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
- Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
- Ability to be empathetic, mindful, and helpful to customers who have been separated from the belongings
- Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
- Ability to read IATA tickets to determine flight departure times and connecting carriers
- Screens all interline passengers prior to placing bags on the interline return belts
- Ensures baggage tagging is correct
- Direct and assist passengers with mis checked or short-checked bags
- Handles misplaced/lost baggage claims and provides reports to Carriers
- Evaluates customer's need concerning airline locations
- Can meet the Station's attendance standards
- Other duties as assigned
- Maintain high levels of performance for customer service metrics including call logs, call quality, customer service feedback ratings, tracking, etc.
- Maintain effective inventory control processes which includes monitoring and tracking of goods and supplies.
- Working knowledge of workforce management practices and tools, e.g., scheduling software, ABM Clean monitoring software.
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
- Must be 18 years of age or older.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)
- Customer Service Experience
- 1 yr. of similar work experience