IT Service Lead Analyst
Cigna
- Kuala Lumpur
- Permanent
- Full-time
- Monitor and review departmental procedure documentation to ensure accuracy, completeness, and compliance with internal policies, regulations, and industry standards.
- Collaborate with various technology team leads on/offshore to develop action plans for addressing compliance issues and track progress towards closure.
- Develop, maintain, scope, and monitor an up-to-date repository of compliance findings, and leading towards corrective actions in a positive timely manner.
- Identify and assess potential risks and vulnerabilities related to our IT Infrastructure Services to drive improvement.
- Develop, Evaluate, Prepare, and distribute regular monthly reports on IT Service status, trends, and improvement initiatives.
- Identify process improvements and recommend solutions for streamlining operations and improving efficiency.
- Proactive, with the ability to adjust or flex approach based upon the situation at hand.
- Ability to partner and build relationships across the organisation to collaboratively achieve goals.
- Ability to communicate effectively and concisely with their team, Stakeholders and Management.
- Proactive and Inquisitive approach to continuous learning and development, seeking to enhance and expands one’s knowledge and skills.
- 5+ years of IT Service Management experience
- IT Compliance Knowledge
- Ability to facilitate and proactively organise meetings.
- Excellent Analytical Skills
- Attention to Detail
- Problem Solving and critical thinking skills.
- Must be a Self-starter and can work with minimal information.
- Experience with Jira.
- Regulatory Knowledge (SOX, GDPR, ISO9001, ISO27001)
- Audit Tools and Technologies