Aftermarket Service Manager
Honeywell
- Asker, Viken
- Fast
- Fulltid
- Cultivate enduring relationships with customers, resolving issues promptly and offering tailored solutions.
- Act as a knowledgeable ambassador for our products, company, and industry, educating customers on the power of our solutions.
- Develop a data-driven model of the customer journey, ensuring alignment across internal stakeholders.
- Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
- Conduct regular customer business reviews to proactively address issues and ensure goals are met.
- Mitigate risks and drive retention throughout the customer lifecycle.
- Provide valuable insights to internal teams based on customer feedback and needs.
- Monitor customer health across accounts, including usage metrics, satisfaction scores, and relationship strength.
- Drive net recurring revenue growth.
- Ensure timely delivery of engineering services that exceed customer expectations.
- Identify upsell and cross-sell opportunities within assigned accounts.
- Education/Qualifications: Relevant experience in Aftermarket Services, degree in IT/engineering (MBA or post-graduate qualifications desirable).
- Experience: Profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
- Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
- Language Skills: English is a must and Norwegian language highly preferred
- Category: Customer Experience
- Location: Solbråveien 23, Asker, 02 1383 NOR
- Exempt