CMDB Expert (Basel, English, German, ITIL, PM)
D-ploy
- Bubendorf, Basel-Landschaft
- Unbefristet
- Vollzeit
- Requirements Analysis and Stakeholder Engagement:
- Capture requirements and expectations of stakeholders.
- Identify relevant IT and OT systems, processes, and data to be integrated into the CMDB.
- Establish a communication plan to regularly inform and involve stakeholders.
- Design and Architecture:
- Design the structure and architecture of the enhanced CMDB system considering identified requirements and integrations (data validation tools).
- Define data standards, classifications, and relationships between configuration items.
- Develop a concept for integrating external providers and complying with SLAs and KPIs.
- Implementation and Testing:
- Implement the enhanced CMDB solution according to the design and architecture.
- Conduct comprehensive testing to ensure functionality, data integrity, and performance of the CMDB.
- Validate integrations with external providers and monitor compliance with SLAs and KPIs.
- Training:
- Conduct training and workshops for staff to familiarize them with the enhanced CMDB system and updated SACM processes.
- Transition and Operations:
- Plan the transition from the old to the new CMDB solution and ensure all data is migrated correctly.
- Monitor the operation of the enhanced CMDB and make adjustments as needed to optimize performance and data quality.
- Establish regular review and improvement cycles.
- Monitoring:
- Establish a system to monitor SLAs and KPIs to measure CMDB performance and compliance with service agreements.
- Minimum of 5 years of experience in IT Service Management, Configuration Management, or related field.
- Proven experience in requirements analysis and stakeholder engagement.
- Strong background in designing and architecting IT systems, particularly CMDB solutions.
- Experience in implementing and testing CMDB solutions, ensuring functionality, data integrity, and performance.
- Familiarity with integrating external providers and ensuring compliance with SLAs and KPIs.
- Previous involvement in training and workshops for staff on CMDB systems and SACM processes.
- Demonstrated ability to plan and execute transitions between CMDB solutions, including data migration.
- Experience in monitoring and optimizing CMDB performance and data quality.
- Proven track record in establishing and maintaining systems for monitoring SLAs and KPIs.
- Excellent communication and interpersonal skills for capturing requirements and engaging stakeholders effectively.
- Strong analytical and problem-solving skills for designing CMDB structures and addressing integration challenges.
- Proficiency in data standards, classifications, and relationship management within CMDB systems.
- Ability to develop and implement concepts for integrating external providers and ensuring SLA and KPI compliance.
- Project management skills for planning, executing, and monitoring CMDB implementation projects.
- Capacity to conduct comprehensive testing and validation of CMDB solutions and integrations.
- Ability to conduct training sessions and workshops to educate staff on CMDB systems and processes.
- Detail-oriented mindset with a focus on data accuracy and quality assurance.
- Strong organizational skills for planning transitions, monitoring operations, and establishing review cycles.
- Proficiency in using monitoring tools and systems to track CMDB performance and compliance metrics.
- Excellent English and German language skills (spoken and written)
- All candidates must provide a Criminal record (not older than 3 months).
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program - our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits