Information and Communication Technology Assistant

Международная Организация по Миграции

Москва
Постоянная работа
Полная занятость

17 д. назад

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.Organizational Context and Scope:Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the National Resource Management Officer (NRMO), and in close coordination with the Regional ICT Officer and relevant central ICT units.This position is responsible to support the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity.Responsibilities and Accountabilities * Provide end user support and ensure that all ICT support incidents and requests are addressed within the agreed service level agreements (SLA):

Take ownership of users’ requests/issues, open, update, and close them in the helpdesk ticketing system.

Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents.
Log all actions and steps taken to respond to an incident or to complete a request.
Assist in determining root causes and propose resolution for problems raised for reported incidents.
Escalate to Tier 2 at the Regional Office or supervisor when necessary and according to the identified priority level of the issue.

2. Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and coordinate with the regional Office any planned changes in advance.3. Provide first line support to IOM’s corporate applications and other in-house developed software.4. Provide support, troubleshooting and maintenance and configuration of network, conference, telephony, physical security and system devices5. Install and relocate the organizational unit’s hardware, coordinate equipment servicing and mange user accounts.6. Assist in responding promptly to information security incidents, mitigate and maintain IT Risks Register and escalate complex issues to the relevant specialist teams/units for resolution.7. In coordination with the Regional Office and Central ICT information Security Unit assist in the roll out of cyber security efforts.8. Assist in updating regular operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.9. Assist in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.10. Support in maintaining inventory of ICT software’ licenses and of ICT equipment in coordination with asset unit and advise the owners/management about assets that require replacement and the licenses that require renewal in a timely manner.11. Assist in the implementation of IOM ICT Standards and IOM ICT Policies and Guidelines regarding networks, systems, telecoms, ICT services, equipment usage, procurement of ICT equipment and information security12. Perform other related duties as required by supervisor.Required Qualifications and ExperienceEducation

University degree / (High school or diploma) in computer science or a combination of relevant education.

Certification in any of the following (ITIL V4, MS AZ-900, MS AZ-104) is an advantage.Experience

Three years for university degree’s holder or five years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support.
Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.

SKILLS

Demonstrated ability to troubleshoot and resolve hardware and software problems
Knowledge of O365 applications.
Intermediate knowledge of Windows Administration at multi-site environment.
Basic knowledge of MS Azure environment and cloud computing Knowledge of TCP/IP and Telecoms/Network protocols, Cisco devices, VPN, Active directory, Backup and Replication, Ticketing systems, Antivirus Software, and ICT utilities.

LanguagesRequiredFor all applicants, fluency in English and Russian is required (oral and written).Required CompetenciesThe incumbent is expected to demonstrate the following values and competencies:Values - All IOM staff members must abide by and demonstrate these five values:Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – Behavioural indicators – Level 1Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.IOM’s competency framework can be found at this link.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.The VN is open to candidates residing in the country of the duty station or from a location in a neighbouring country which is within commuting distance of the duty station. Candidates applying from another location outside commuting distance will be considered locally recruited and will not be eligible for allowances or benefits available to eligible internationally recruited staff.In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting and outside commuting distance, and work permit, as applicable.How to apply: Interested candidates are invited to submit their application and completed Personal History Form via mowrecruitment«at»iom.int, by 21 May 2024 at the latest, referring to this advertisement. Only shortlisted candidates will be contacted.Posting period: From 06 May 2024 to 21 May 2024МОМ основана в 1951 году как межправительственная организация по перемещению мигрантов в Европе со штаб-квартирой в Женеве, Швейцария.

Количество государств-членов МОМ выросло с 67 в 1998 году до 120 государств в 2006 году, 89 наблюдателей, включая 19 государств и 70 международных и региональных неправительственных организаций
Операционный бюджет МОМ увеличился с 242.2 миллионов долларов США в 1998 году до приблизительно 733 миллионов долларов США в 2006 году.
Количество представительств МОМ в мире увеличилось с 119 в 1998 году до 290 в 2006 году
Количество проектов МОМ в мире увеличилось с 686 в 1998 году до более 1, 600 в 2006 году
Общее число операционного персонала МОМ выросло приблизительно с 1,100 в 1998 году до 5,400 в настоящее время.

В своей деятельности Международная организация по миграции (МОМ) придерживается принципа, согласно которому гуманная и упорядоченная миграция должна приносить пользу и мигрантам и принимающему их обществу.Имея представительства и отделы осуществления практических задач на всех континентах, МОМ помогает правительствам и гражданскому обществу в решении следующих вопросов:

незамедлительная гуманитарная поддержка внезапным потокам мигрантов, которые возникли в связи с чрезвычайными обстоятельствами
программа послевоенного возвращения и реинтеграции населения
помощь мигрантам на пути к новой жизни и новому месту жительства
помощь в рабочей миграции
программа субсидированного добровольного возвращения незаконных мигрантов
содействие в возвращении высококвалифицированных специалистов на родину
поддержка мигрантов, находящихся в стесненных обстоятельствах
участие в борьбе против торговли людьми
здравоохранение в области миграции
образование в области миграции
исследования, связанные с управлением миграцией

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