Senior Administrative Coordinator (Hines@Airbnb)
Hines
- San Francisco, CA
- $87,900-109,900 per year
- Permanent
- Full-time
- Support high-volume Gathering and Event Tool administration by: managing approvals, answering questions, managing request intake, making changes to internal documentation, escalating any functionality problems to internal leadership, auditing staff list is current, and copy changes
- Support maintenance of editorial calendar with office-related communications and content projects with regular and proactive updating, including, but not limited to: digital display content, Slack posts, global office-related communications, regular Confluence audits, trainings, and more
- Understand and synthesize complex evolving policies, and use resources to directly respond to employee questions related to office access, registration, and more
- Maintain up-to-date lists of frequently asked questions, answers, and processes
- Proactively review upcoming calendar and action any required processes or projects, consulting Basecamp team as needed
- May support other office-related administrative processes, as needed
- Assist with regular Confluence audits, providing project management support, including: tracking completion and accurately implementing changes to Confluence once approved
- Perform regular updates to Confluence as requested, by: facilitating Legal review, accurately implementing changes to Confluence once approved, creating new pages using standardized templates, and any other administrative work needed
- Maintain centralized Confluence list, ensuring all Confluence working document links, Confluence live page links, and Content Managers are kept up-to-date and accurate
- Ensure all updates to Confluence maintain design integrity (spacing, page format and style) in the editing process
- Sort and filter monthly spreadsheet for required fields to manually add new hires to office and local Slack channels on a monthly basis
- Intake global digital display requests and proactively follow-up with requestors for any needed clarification
- Maintain editorial calendar with all global digital display content
- Build content using design templates provided by Basecamp team
- Act as primary Stratos administrator, uploading and deactivating global digital display content for global offices
- Collaborate with Airbnb to support designing a professional dashboard to present metrics to leadership in an easily readable and on-brand way, using internal marketing guidelines
- Generate monthly metrics for Confluence, email alias, and Slack data
- Support pulling regular metrics out of Gathering and Event Tool relevant to individual stakeholders and teams on a regular and as needed basis