Assistant General Manager
Sunridge Hotel Group
- Phoenix, AZ
- $39,000-42,000 per year
- Permanent
- Full-time
- Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
- Coordinates availability of rooms with General Manager
- Supervises the daily activities of the hotel staff
- Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.
- Conducts continual room inspections to determine hotel's overall level of cleanliness;
- Hotel's overall preventative maintenance and performs follow up on issues
- Strives to reduce accidents within the department
- Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment
- Schedules and supervises all rotations special cleaning programs and projects as required
- Secures keys in accordance with hotel's key management policy
- Supervises "Lost and Found"department
- Conducts training on a regular basis
- Provides staff with the skills training to provide value added service to guests
- Utilizes one-on-one training skills
- Monitors service and teamwork on a regular basis and performs performance counseling to employees as needed
- Performs other duties within the hotel Departments required to provide service and teamwork
- Ensures that all employees are trained on and follows safety rules and procedures
- Takes corrective action where required to improve safety
- Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
- Controls operating and payroll costs of staff
- Develops and implements techniques to improve the operation
- Works within the budgetary guidelines to maintain profitability
- Prepares AM/PM checklist daily
- Prepares Room Discrepancy Report daily
- Completes Room Evaluation Form for all room inspections
- Selects, orientates, and trains qualified employees
- Conducts effective employee meetings
- Determines, communicates, and monitors achievement of standards of performance on a timely basis
- Employs respectful discipline as required under supervision of General Manager
- Arrives at work on time as scheduled
- Follows hotel grooming and dress standards
- Minimizes safety hazards by following all safety rules and procedures
- Make bank deposits in the absence of and/or if directed by General Manager.
- Responsible for the Market making sure completely stocked, proper inventory and shopping.
- Front Office Manager/Assistant Manager is responsible to work the weekend shifts. Full Occupancy they must cover the 3-11pm during the week.
- Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred), or equivalent combination of education and experience
- Two to four years' experience in hospitality industry (required), five to seven years' experience (preferred)
- Previous supervisory experience (required). Previous hotel "brand" experience (preferred)
- Possess advanced knowledge of hospitality industry and business management fields
- Basic to advanced knowledge of labor analysis and monthly financial analysis
- Knowledge of sales process, client base, and general market knowledge
- Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis