Office Manager
Team Pest USA
- Jackson, GA
- $19.00-23.00 per hour
- Permanent
- Full-time
- Manage Administrative staff under their direction including daily assignments, training, mentoring, and coaching.
- Assist in answering high volume of inbound customer service calls
- Maintain and updates customer account information in a customized database
- Branch accounts receivable collections
- Comply with state and federal regulations, company policies, procedures, and guidelines
- Act as point of contact for general customer service inquires
- Assist with scheduling appointments for Technicians and Sales
- Convert accounts receivable and process customer payments
- Respond to answering service messages
- Specialize in customer resolution
- Handle any escalated customer service concerns with tact and professionalism
- Perform other duties as required by management
- Exceptional written and verbal communication skills
- Proficient use in Microsoft Office programs with emphasis on Adobe and Outlook
- Ability to multi-task in a high-volume environment
- Excellent customer service skills
- Excellent time management skills & organizational skills
- Problem solving skills
- Pest Pac knowledge is a plus
- Ability to pass a drug screen and 7-year background check
- Legally able to work in the United States
- Competitive compensation
- Medical, Dental, and Vision insurances
- Affordable Life and Short-Term Disability
- Supplemental insurance benefits
- Vacation, Sick and Holiday Time Off
- 401k with company match