Store Communications Lead
Clover Food Lab
- Boston, MA
- $16.00 per hour
- Permanent
- Full-time
- Engage one-on-one with customers through order-taking at their home location
- Lead a team of order-takers through two meals per day (eg. Breakfast/Lunch or Lunch/Dinner)
- Develop employees’ engagement with Clover’s food, brand, and mission via Clover storytelling and training
- Work with their manager to build sales and improve customer experience
- Craft responses to customer feedback and reviews from Yelp, Google, email, and various other platforms giving
- Maintain retail inventory, tracking sales, and assisting in merchandising of our in-store displays where we sell books, packaged foods, cooking equipment, coffee and more
- Align restaurant staff with Clover’s communications goals to execute weekly, monthly, and yearly communications campaigns - an example this past November was all about brussel sprouts!
- Promote events (cooking classes, beer launches, farm visits) through word of mouth, signage
- Attend brand classes with Clover’s Communications team
- 1+ years experience in a customer-facing role at Clover or other
- Excellent written and oral communications skills
- A basic understanding of Clover and its culinary standing within the Boston area
- A passion for food and a willingness to work hard
- A basic understanding of the Clover brand, aesthetics, and friendly customer service skills (voice, tone, etc.)
- The ability to thrive in a self-directed, fast-paced, forward-thinking environment
- The ability to stand for prolonged periods of time, and repeated walking, bending, stretching, and occasional lifting (up to 50lbs), with or without reasonable accommodation
- Able to work a varied schedule that includes nights and weekends
- $15/hour starting pay, with an increase to $16/hr in 6 months
- Eligible to participate in the tip pool, (bringing avg. hourly rate to ~$22/per hour)
- Full health, vision and dental benefits available to full-time benefit-eligible staff
- Generous discounts on Clover meals, apparel, take-home mealboxes, and an array of local food items sold in our stores
- Accommodating to schedules; part-time and full-time opportunities
- A fun and welcoming work environment with supportive management
- $300 referral bonus when you refer a friend to Clover!
- Opportunity to build a meaningful career - lots of room to grow!
- Free Knife Skills 101, 102, 103 classes (custom knife when you pass 102)
- Free cooking classes (pickling, soup-making, hot sauce making)
- Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc.
- Opportunities to attend food development meetings, contribute ideas/recipes to the menu