Guest Services Coordinator

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone

• Work with GM and onsite team to oversee owner and guest services. Fulfil owner and guest requests and resolve issues in a timely manner.
• Answer all incoming office and Guest Service phone calls promptly and professionally and dispatch messages or act on as needed.
• Complete all pre-arrival emails and calls. Schedule Textline as needed.
• Manage Lost and Found Program.
• Monitor Brivo lock system and assist with any associated guest service requests or challenges.
• Attain expert knowledge of the Sun Valley area and provide guests with any requested information.
• Monitor and record work orders on a regular basis.
• Communicate with housekeeping and maintenance on daily arrivals and guest requests using the work order system.
• Prior to guest arrival, ensure all NR brand standards are met in terms of safety, cleanliness and hygiene. Assist with housekeeping and schedule deep cleans as needed.
• Perform meet and greets with guests as needed, including working with Alaya Concierge.
• Conduct secondary property inspections on Alaya and other high-end properties.
• Support PM team in carrying out daily tasks such as:

• Participate in onboarding process of staff and independent contractors to ensure they are being deployed in a productive manner.
• Put together all arrival packet information and items needed for PM openings and inspections.
• Assist with Snap Inspect uploading new and current units.
• Share in coverage of after hours phone.
• Provide as needed, back up Property Management coverage when the team is short staffed and/or the PM is off or has an emergency.

• Manage the upkeep, maintenance, and inventory of the property, and in conjunction with PM and owner, replace items where necessary using approved suppliers and equipment.
• Gain knowledge of operational systems and services in rental properties as required including gas, water, sewage supply, etc.
• Collaborate with GM to maintain owner inventory for new and current homes.
• Gain knowledge of property locations, amenities, appointments and operation of all items at homes.
• Provide open, honest and timely communication to all departments and central teams.
• Operate company vehicle in a safe, courteous, and professional manner.
• Set an example of professionalism by modeling superior work ethic, appearance, timekeeping, preparedness, and attributes to gain the trust, confidence and respect of the team.

• High school Diploma or equivalent
• 2+ years’ experience in hospitality, property management, or related field
• Must live within 20 miles of Sun Valley, ID to fulfill the on call requirements of the job
• Valid driver's license with good MVR
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Excellent oral and written communication skills
• Advanced interpersonal skills and ability to make strong personal connections within the community as well as with prospective and existing homeowners utilizing skills such as:

• Problem Solving
• Creativity
• Conflict Resolution
• Ability to effectively prioritize and execute tasks and meet deadlines in a fast paced environment demonstrated by the following:

• Ability to effectively follow up on outstanding needs
• Advanced organizational skills
• Ability to respond quickly and efficiently
• Keen attention to detail
• Ability to manage a fluctuating workload
• Proficiency with Microsoft Office Suite and additional ability to learn and excel at new software programs

Natural Retreats