TVOKF Optometric Technician
EssilorLuxottica
- Cary, NC
- Permanent
- Full-time
- Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
- Performs various tests to aid the optometrist with vision examinations including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging.
- Performs tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame.
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs; consults with Optometrists, Optician or Practice Manager when necessary.
- Identifies situations involving dissatisfied patients and acts quickly for resolution.
- Performs work accurately and thoroughly despite time pressure and patient volume.
- Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
- Supports contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders.
- Effectively utilizes appointment book/scheduling procedures and computer operation/ procedures.
- Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, by following operational processes and standards.
- Maintains safe working environment for all team members and patients.
- Supports compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
- Adapts to various examination scenarios and is personable with patients and staff.
- Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
- Responsible for maintenance and disinfection of equipment; provides clinical support to the Optometrist as needed.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Consistently maintains proper dress code.
- Performs other functions as assigned by Practice Manager or business needs.
- High School graduate or equivalent
- 2+ years' experience in optometry, ophthalmology or healthcare setting
- Knowledge of optical and medical terminology
- Understanding and utilization of optical equipment and diagnostic testing (pre-exam testing, pretesting, visual acuity, etc.)
- Coaching skills
- Strong communicator and listening skills
- Problem solving ability
- Organization skills
- Strong interpersonal skills
- Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
- Ability to work autonomously
- Knowledge of office environment
- Strong basic math skills
- Experience in healthcare
- Previous experience in customer service, retail and/or optical
- Optometric technician certification