Spare Parts Specialist
Astrum Recruitment
- Parramatta, NSW Sydney, NSW
- Permanent
- Full-time
Our client is a global provider of Industrial Products & Services sold into the Rail Industry. Due to their continued success and growth and the introduction of an exciting new product range they are now looking to appoint a Spare Parts Specialist to their Sydney team.Reporting to the National Parts & Service Manager you will manage daily relationships with all customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts quotation requests.THE ROLE
- Prepare and communicate Spare Parts quotes including updated prices and lead-times
- Ensure the most efficient and timely processing of Spare Parts orders from receipt of purchase order through to invoicing and delivery to customer.
- Manage customer order banks and Spare Parts deliveries to ensure highest levels of customer satisfaction and achievement of required customer KPI’s through communication, reporting, prioritising and expediting as required
- Monitor and report on direct Spare Parts sales delivery performance, revenue and profitability for all mobility customer accounts
- Manage and close out customer Spare Parts quality inquiries and issues
- Ensure purchase orders received are correct and are processed in accordance with company policies
- Complete daily invoicing of Spare Parts and component sales from dispatch notes
- Previous experience in a Spare Parts sales/distribution operation
- Previous ERP experience & Excel Skills (desirable)
- Can do attitude with a strong work ethic and well-developed customer service focus
- Mechanical or technical knowledge and aptitude are highly desirable
- Only successful candidates will be contacted.