Pre Access Specialist (Call Center)
Mon Health
- Morgantown, WV
- Permanent
- Full-time
- High school diploma or equivalent; post-secondary education in a related field is a plus.
- Previous experience in a call center or customer service role, preferably in a healthcare or medical environment.
- Familiarity with medical terminology, insurance procedures, and healthcare regulations.
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Strong problem-solving and critical-thinking abilities to address inquiries and resolve issues effectively.
- Proficient computer skills and experience with customer relationship management (CRM) software, electronic health record (EHR) systems, and other relevant tools.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Empathy, patience, and a customer-focused mindset to provide compassionate and high-quality service.
- Willingness to adapt to changes, learn new processes, and stay updated on healthcare industry trends.