Associate, Specialist, Product Management - Credit Cards, Consumer Banking Group
DBS Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Purpose
- Primarily responsible for driving the sales of Card Upsell, Insurance, CPP, Loan on Card etc through Tele channel.
- Leading a team of third-party executives - Tele-Sales channel management, driving sales through Third party team.
- Drive Sales, Productivity, Cross Sell and Growth. Team handling experience preferred.
- Lead a sales team of vendor executives who will be engaged in selling post-acquisition products.
- Closely monitor Productivity. Take corrective actions to keep productivity as per the budgets.
- Ensure compliance to regulatory and internal credit and risk policy.
- Managing Productivity & Query handling.
- Data management and MIS handling.
- 6 Years of experience in post-acquisition (Card Upsell, Insurance, CPP, Loan on Card etc) product sales with experience of handling third party vendors.
- Graduation/Post Graduation
- Good communication skills
- Customer relationship experience
- Interpersonal skills
- Product knowledge
- Problem solving ability
- MS Office
- Experience with CRM/POS preferred not necessary
- Define and execute recruitment and training for entire sales team.
- Improve existing processes to enhance productivity and overall performance of the team.
- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity