Telephone Operator / Guest Services Officer - Guest Services
Hyatt
- 香港
- 長期
- 全職
- Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
- Provides quality service to guests, staff, and incoming calls and to provide a wide range of information pertaining to the hotel and Activities in and around the island
- Ensure that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
- Maintains positive guest and colleague interactions with good working relationships
- Preferably with a relevant degree or diploma in Hospitality or Tourism management
- Preferably with 1 year of working experience in service industries
- Good communication skills and high proficiency in language skills
- A great team player who is customer-oriented, attentive and hospitable
- Care: A supportive and caring environment where diversity and inclusion are embraced.
- Development: Immense learning opportunities to equip and grow yourself.
- Well-being: Prioritize well-being and bring positivity at work and in life.
Date: Every Wednesday
Time: 2PM to 5PM
Venue: Human Resources Office, Grand Hyatt Hong KongInterested applicants please bring along your resume with a passport photo and meet us at the above time.For more information, please contact the Human Resources Department at 2584-7002 / WhatsApp 9867-5133 / facsimile: 2802-0068.
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