Collections Analyst with German
Johnson Controls
- Bratislava, Bratislavský kraj
- 1 500 € za mesiac
- Trvalý pracovný pomer
- Plný úväzok
- Be responsible for activities related to a broad cross section of Johnson Controls customer portfolios
- Manage collection processes, provide a high level of customer service where necessary, raise cases related to customer queries or issues
- Support other finance operations by providing and receiving information from customers regarding billing, collections, and cash application
- Maintain accounts and expected payment dates by interacting with customers to ensure timely payment
- Analyse a range of accounts receivable reports to define strategic plans and set priorities
- As well as using Excel, you will learn to access data from a variety of systems like Oracle
- Support the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issues
- Customer focused with excellent verbal and written communication skills
- Fluent in English and German to B2 level
- Able to self-manage, with strong organisational skills
- Team player with a pro-active approach and problem-solving personality
- Innovative and constantly looking for opportunities to improve
- Previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantage
- Intermediate to advance knowledge of Excel functions such as pivot table, V-Lookups and or basic formula
- Ability to perform accounts reconciliation
- Experience of working in a shared service centre or outsourced environment