Deck Ambassador
British Swim School of Nashville
- Nashville, TN
- $16.00-19.00 per hour
- Permanent
- Part-time
- Enthusiastic, assertive personality with strong relationship and customer service skills.
- Ability to effectively communicate with customers and employees.
- Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods and procedures of British Swim School.
- Able to multitask and set priorities in a fast-paced environment.
- Reports to and communicates directly with the Aquatics Director or Franchise Business Owner.
- Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day.
- Create positive first impressions and facilitate appropriate orientation for new families.
- Ensure proper set-up, maintenance and break down of on-site marketing and merchandising at poolside and throughout the property.
- Clear, clean and organize all appropriate collateral and materials at the end of every shift.
- Ensure merchandise is properly stocked, displayed properly, signed with pricing, sold/ordered to customers' needs and input into POS (Jackrabbit) correctly.
- Check students in for swim class and ensure that children are placed with the proper instructor and communicated on the lesson board.
- Facilitate move-ups correctly with photographs, proper take-home materials, celebrate birthdays and milestones appropriately both at the pool and through social media when possible.
- Take and post photos and videos appropriately to social media in a personal manner and encourage families to follow, like, comment and share.
- Manage class schedules, attendance, lesson board, and report attendance.
- Ensures Water Watchers program is deployed at all locations and appropriate events.
- Attend staff meetings and ongoing training/coaching as requested by the Aquatics Director or Franchise Business Owner.
- Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues.
- Promote sales for new enrollments, twice a week classes, no-drops, and siblings.
- Assist instructors from the pool deck when they request assistance.
- Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations, policies and procedures are being followed at all times.
- Document and report accidents and injuries to the supervisor as soon as possible.
- Check all water quality, temperature, and chemical levels prior to the first scheduled class of the day and recheck periodically.
- Work a flexible schedule that may include holidays and weekends as required by business needs and as requested by management.
- Work in an environment where noise levels are usually moderate to high.
- Other responsibilities as assigned by the Aquatics Director or Franchise Business Owner.
- High School Diploma or equivalent.
- At least 1 year of experience in a customer service role.
- Lifeguard certification, a plus
- Safe & happy work environment - where else might you get to sing at work?
- Flexible work schedules and hours - making this a great role for students, parents and anyone with a busy lifestyle!
- Rewarding job with competitive pay - all while making a true difference in your community!