Sommelier

• Extensive wine knowledge (old/new world), Court of Master Sommelier Advanced Certification Level 2 or higher preferred
• Experience within a luxury resort, club environment and fine dining establishments preferred
• Proficiency in beverage purchasing, vender relations, inventory controls, wine cellar management
• Ability to run wine tasting sessions for colleagues and guests
• Assure compliance of Colorado liquor laws
• Comprehend F&B finance models as they relate to pricing, inventory COGS, analysis and problem solving
• TIPS/ServSafe Beverage Certification desirable.
• Ability to communicate effectively before groups of customers or employees.
• Microsoft Office (Word, Excel, Outlook), inventory software.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

• Ensures compliance with all Food and Beverage policies, standards and procedures
• Foster robust relationships with beverage suppliers and vintners and distillers
• Exude hospitality and a contagious sense of enthusiasm towards food and wine
• Maintain excellent communication, interpersonal, organizational, leadership skills
• Passion for delivering a high level of anticipatory service consistently to our guests
• Effective multitasker, maintain composure under pressure
• Confident, comfortable and enjoy work the dining room during service with an emphasis on accentuating the guest experience through unique, esoteric and beverage recommendations
• Maintain a high-quality level of service regarding body language, eye contact and proper verbiage and seek to positively enhance the guest experience throughout their dining experience.
• Actively involved in the operation through daily interaction with both colleagues and guests
• Be resourceful and solution oriented
• Highest level of integrity and work ethic
• Assist in the maintenance including organization, restocking, wine cellar, wine fridge, wine wall, and BTG Room to ensure it is current, clean and organized.
• Assist in the planning, organization and execution of special wine events including food and wine pairings
• Work independently without direct supervision
• Work directly with guests and potential clients

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

• Maintain a professional demeanor at all times and maintain work area in a professional, orderly manner.
• Remain alert, courteous and helpful to the members, guests and employees at all times.
• Perform other related duties as requested by the department.
• Interface positively with other departments, offering assistance when needed.
• Respond to any reasonable task as assigned by the Owners, the President and CEO or the Resort Manager (RM).
• Reading, writing and oral proficiency in the English language.
• Work in a safe, prudent and organized manner
• Have an in-depth knowledge of food and preparation
• Willing to work a flexible schedule and holidays
• Conduct and participate in monthly beverage inventory working closely with the food and beverage leaders ensuring accurate and timely counts
• Maintain a crisp, clean and healthy personal appearance

• Practices a "Culture of Service" philosophy for both internal and external customers.
• Protect the assets of the property.
• Maintain professional appearance and behavior at all time when in contact with members, guests and fellow employees.
• Follow policies and procedures in training manuals and the Employee Handbook.
• Always remembers our partnership with our clients, fellow employees, owners and investors to provide quality service and maintain profitability.
• Establishes self-improvement goals by staying current with necessary training requirements for this position.
• Regular attendance in conformance with the standards established by the Garden of the Gods Resort and Club is essential to the successful performance of this position.
• Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.

Garden of the Gods Resort & Club