Product Design Manager
Upwork
- San Francisco, CA Chicago, IL
- Permanent
- Full-time
- Develop the 3-4 designers you manage and maintain a healthy and psychologically safe team environment through your leadership and practices like team rituals, 1:1 coaching, performance management, regular feedback, and skill building.
- Provide a clear path to growth and increased ownership for your designers while maintaining your role as manager with key checks, standards, and visibility into the work.
- Proactively improve the process to help the team flourish. Share key business strategies and information and connect it to your designer's work for visibility, context, and to help establish a rock-solid purpose for their work.
- Be responsible for your team's work and their efficiency and effectiveness.
- Model and support your team in delivering high-quality design practices. Participate in all aspects of UX (especially for large or critical projects): research, ideation, facilitation, strategy, interaction design, information architecture, and visual execution.
- Ensure quality through reviews and socializing. Support a feedback culture to improve our work. Host product reviews with cross-functional patterns. Present or support your designers in presenting at key reviews (e.g., UX reviews and pre-launch readiness approvals). Share work with the Director of Product Design for feedback and visibility (e.g., 1x during plan/build and 1x before launch).
- Support the work throughout the PDLC. Helping designers and teams align on the work from plan
build
launch and optimize stages. Examples include creating clarity on requirements & goals, success measures, user needs, timelines, and staging and sequencing work.Design strategy and leadership.
- Influence the design strategy for Search & Ad Products with your UX team to continue to improve our impact on customer needs in service of our business strategy.
- Be the subject matter authority for experience and design in search, ad platforms, and monetization.
- Facilitate decision-making. Own your choices. Rework and revisit as needed.
- Be curious. Continue to learn about our customers, our flows, and our marketplace in the bigger world of work. Build empathy for user needs and how we are and aren't serving those needs today. Suggest and shepherd improvements and connect them to our strategy and priorities.
- Be data-informed. Elevate our UX and experiment design by being grounded in clear qualitative and quantitative measures. Support solid experiment design with hypotheses.
- Actively partner and influence PM and Eng leads on product strategy, roadmaps, creating narratives & core artifacts, as well as execution and delivery to customers.
- Meet your cross-functional partners and use that time to build empathy and shared understanding. This includes Sr PM through VP and Eng leads as well. Meetings include: 1:1 or triad meetings (Eng, PM, UX) and team meetings.
- Create clarity and buy-in on the process. Your partners know how to engage and work with you and your designers. They understand your process and, what the UXers are working on and why. Prioritization is aligned.
- Proven track record as a UX manager in a cross-functional UX team, dedicated to the complete UX design and development lifecycle of several successfully launched features and products
- A self-starter, owner mindset that proactively drives improvements in process, product, and how teams collaborate
- Ability to work seamlessly with product, research, engineers, operations, and customers
- Architect system-wide design solutions that satisfy both product and engineering requirements
- Proven high bar for quality and attention to detail
- Previous experience in the ads and monetization domain, with a solid understanding of industry trends and best practices
- Prior experience designing for search and recommendation systems, with a focus on delivering intuitive and impactful user experiences