Customer Service Officer
Sherwin-Williams
- Klang, Selangor
- Permanent
- Full-time
- ENTER ORDER PROMPTLY AND ACCURATELY
- RESPONSE TO THE CUSTOMER IN WRITING AND STATE GOODS ARRIVAL TIME
- COMMUNICATE TO SALES / CUSTOMER SHOULD THERE BE ANY ISSUE WITH ORDER
- FOLLOW UP ON DELIVERY STATUS
- TRACKING ON OUTSTANDING ORDERS
- HANDLING OF INVOICES AND CREDIT NOTE TO THE CUSTOMER ON WEEKLY BASIS
- COMMUNICATING COURTEOUSLY WITH TECHNICIANS AND SALES REPRESENTATIVE
- HANDLING NON-STOCK INVENTORY
- HANDLING OF SAMPLE ORDERS
- HANDLING PPE FOR TECHNICIANS
- ANALYZING THE SITUATION, COMPILE RELATED DOCUMENTS AND LOGIN IN COMPLAINT IN SYSTEM.
- FOLLOW UP ON COMPLAINT AND PROVIDE SOLUTION AND CORRECTIVE ACTION TO THE CUSTOMER BASED ON FINDINGS AND CONCLUSION PROVIDED BY PIC.
- ARRANGE FOR RETURN AND REPLACEMENT
- UPDATE AND KEEP DOCUMENTS IN TIME TO ENSURE THE ACCURACY AND INTEGRITY OF THE DOCUMENTS.
- CLASSIFY THE DOCUMENTS AND FILE ACCORDING TO GUIDELINE GIVEN
- HANDLE AD-HOC OR OTHERS AS ASSIGNED BY THE SUPERIOR
- MINIMUM DIPLOMA HOLDER WITH AT LEAST 3 YEARS RELEVANT WORKING EXPERIENCE, PREFERABLY IN A MULTI-NATIONAL COMPANY.
- POSSESS A GOOD ORGANIZATIONAL AND ANALYTICAL SKILLS
- ABLE TO HANDLE LARGE VOLUME OF BUSINESS TRANSACTIONS EFFECTIVELY AND EFFICIENTLY.
- ABLE TO WORK UNDER MINIMUM SUPERVISION, HANDLE WORK PRESSURE WITH PROACTIVE AND INITIATIVE ATTITUDE.
Required:
- ABLE TO HANDLE EXPORT TRANSACTIONS INCLUDING KNOWLEDGE IN LETTER OF CREDIT, CUSTOMS REGULATIONS, RELATED SHIPPING DOCUMENTS
- ABLE TO HANDLE DOMESTIC TRANSACTION INCLUDING SHIPPING DOCUMENTS FOR SHIPMENT TO EAST MALAYSIA AND DROPSHIPMENT IE. FROM ITALY
- MUST BE CUSTOMER AND RESULT ORIENTED
- STRONG COMPUTER SKILLS IN MISCROSOFT OFFICE
- ABLE TO WORK WITH TEAM OF PEOPLE LOCALLY AND REGIONALLY
- POSSES EXCELLENT INTERPERSONAL AND COMMUNICATION SKILLS AND PROBLEM SOLVING ABILITIES.