BMW Junior Fitment Expert - (Remote, USA)
APEX Wheels
- Pleasanton, CA
- $40,000-52,000 per year
- Permanent
- Full-time
- Master wheel and tire fitments specific to BMW models, ensuring optimal performance and aesthetic appeal and provide support to a variety of other markets.
- Establish a baseline knowledge of wheel and tire fitments within other markets, to support the broader Fitment Expert team.
- Liaise with the customer experience team to address any order-related issues promptly and effectively.
- Collaborate with the manager to communicate quality concerns and uphold product standards.
- Curate and develop comprehensive technical articles and educational resources tailored to the BMW market.
- Proactively escalate customer concerns to ensure timely resolution and satisfaction.
- Manage and organize content within our content management system (CMS) for easy accessibility.
- Provide customers with insightful product education and personalized recommendations for wheels, tires, suspension, brakes, and fitment.
- Respond to customer inquiries and fitment questions with clarity and expertise.
- Collaborate with the social media team to share customer-generated content and engage with the BMW community.
- Utilize CRM tools to track and process customer interactions, ensuring efficient resolution and follow-up.
- Highly skilled in providing customer service via email, phone, social media, and other tools.
- Articulate with extremely clear written and verbal communication skills. Grammar fanatics encouraged to apply.
- Skilled in creative and technical writing. Examples of your blog posts, DIY threads, and articles are a huge plus.
- Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums. Experience with Zendesk or other ticketing systems is a plus.
- Equipped with marketing street smarts so that all public communication represents the brand’s standards.
- Has a fundamental understanding and is passionate about high performance cars and driving, and willing to spread that passion through education.
- Demonstrable passion and experience with high-performance cars, particularly BMW models, and a commitment to sharing that passion through education.
- Familiarity & active participation with track days, autocross, or competitive events is a plus.
- Full-time position $19 - 25 per hour but flexible for a rock star.
- 100% Apex paid employee Medical, dental, and vision benefits with buy-up options.
- Company contributions towards dependant medical benefits.
- 401k with employer matching after 6 months.
- Accrue 2 weeks of vacation in your first year, with increases as you grow and at key anniversaries.
- Paid sick leave.
- Paid holidays.
- Support your track addiction with reimbursements for HPDE and autocross event registration fees.
- Eligibility for the SEMA college grant and loan forgiveness program.
- Casual in-office dress environment where T-shirts, jeans, and shorts are welcome.
- Employee discounts and freebies on APEX products and schwag.