Property Attendant
InTown Suites
- Clearlake, CA
- Permanent
- Part-time
- Patrols the property when the office is closed.
- Reports any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
- Respond to guest need, complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
- Establish good communication and professional relationships with property guests.
- Ensure that all storage and employee areas are secured nightly.
- Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
- Note any issues on Daily Action Plan for General Manager investigation.
- Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
- Call GM or Market Manager immediately regarding any safety, security issues or with urgent questions/concerns.
- Follow company procedures by verifying ID and provide access to rooms for guests who become locked out.
- Assist guests with minor maintenance issues.
- Document all rounds and any incidents on the Property Attendant Checklist.
- Perform other tasks as assigned by supervisor.
- Take responsibility for insuring that property is always clean and free of any trash and debris
- Follow on call schedule
- Complete three thorough inspections of the property Monday through Saturday performed approximately 7:00 PM, 9:00 PM, and after midnight
- Complete six thorough inspections of the property on Sunday performed, five evenly spaced rounds performed between the hours of 7:00 AM and 11:00 PM and one round after midnight.
- Ability to read, understand, interpret information found in a variety of internal hotel information.
- Ability to read, speak, write in an efficient manner in order to interact with guests and staff.
- Be on-call between five and six days per week as jointly determined by the Market Manger and General Manager.
- 7:00 pm to 7:00 am Monday through Saturday
- 7:00 am Sunday to 7:00 am Monday
- Stand and walk for extended periods about the hotel at a quick pace.
- Visually inspect vacant rooms.
- Stand and walk for extended periods, in crowded areas and in confined spaces.
- Ability to self-supervise and work with limited supervision.
- Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
- High school diploma preferred but not required.
- Indoor work with hard and carpeted surfaces.
- Work on uneven surfaces in hot, cold and wet conditions, climb and stand on ladders at heights of up to approximately 30 feet.
- Frequent walking, standing, climbing, balancing, stooping, kneeling, bending, crouching and/or crawling throughout the shift.
- Lifting and carrying over 50 lbs. and occasionally up to 100 lbs.
- Ability to reach with arms outstretched or overhead.