Collector II
Vaco
- Orlando, FL
- $18.50-21.50 per hour
- Permanent
- Full-time
This position will be responsible for reviewing and responding to consumer complaints regarding the servicing and collecting of the mortgage and/or maintenance fees associated with the vacation ownership account (both early and late-stage collections). This position also assists owners with the general understanding of the terms and conditions related to their ownership and contract(s). The Collector II will also be expected to provide additional leadership support in the department to assist the Supervisors and Leads.
- Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
- Legally, ethically, and confidentially handle any correspondence and/or payments received.
- Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing, as necessary.
- Provide effective leadership to the team in support of the Supervisors and Leads.
- Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
- Assist all members of collections staff with daily processes and procedures when required.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Must possess excellent written and verbal communication and organizational skills.
- Proficient in Word, Access, and Excel
- Flexible Schedule M-Sat (Primary hours to offset Japan opening hours)
- Bi-lingual in English and Japanese
- Over 2 years of Collections or Sales experience
- Skip tracing experience
- Timeshare Industry experience
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.