Associate Dean for Operations and User Services
University of Cincinnati
- Cincinnati, OH
- $130,000-150,000 per year
- Permanent
- Full-time
- Collaborates with the Dean and senior leaders to identify needs, establish priorities, and develop goals, objectives, actions, and measures of success.
- Takes ownership of goals and initiatives within the strategic plan that relate to areas of responsibility.
- Leads the overall strategy and direction of UC Libraries operations and user services, including administering policies, procedures, and best practices.
- Leads daily operations for service desks, stacks maintenance, reserves processing, resource sharing, and physical spaces.
- Drives the continuous improvement of user experiences throughout UC Libraries spaces - both physical and virtual.
- Develops and oversees UC Libraries data collection and analysis, including reporting to national and institutional surveys.
- Fosters a culture of evidence-based decision making through ongoing assessment of library operations and user experience.
- Recruits, hires, evaluates, develops, and retains multiple faculty and staff which meet or exceed user expectations.
- Achieves organizational effectiveness through the successful management of financial and personnel resources.
- Fosters a culture of excellence through creating a respectful workplace environment.
- Chairs and serves on committees related to areas of responsibility or assigned by the Dean.
- Represents UC Libraries at regional, national, and global professional engagements with the expectation of raising UC Library's visibility and reputation.
- Progressive leadership and management experience, including senior level management experience in an academic research library or equivalent.
- Demonstrated ability to initiate and lead change within a culture of higher education.
- Knowledge of higher education, including emerging trends, challenges, and opportunities.
- Ability to lead effectively across a complex organization and in collaboration with a variety of individuals and groups.
- Ability to consistently meet goals and objectives in an outcomes-driven working environment.
- Superior interpersonal and communication skills, especially in understanding user needs and motivating team members. Strong written, oral, and listening skills needed to communicate with faculty, staff, and students.
- Experience with mediating conflict in the workplace.
- Demonstrated complex analytical, problem-solving and project management skills.
- Excellent customer service aptitude and commitment to high quality and responsive service.
- Demonstrated ability to cultivate and advocate for an environment of excellence.
- Evidence of previous scholarly activities including publications, presentations, and professional association participation at the regional, national, and international level.
- Experience in operations, particularly in academic libraries.
- Knowledge of best practices in assessment of academic libraries.
- Experience with ExLibris products, including Alma/Primo.
- Prior success in writing grant proposals and successful grant administration.
- Demonstrated experience and leadership in developing complex and collaborative projects.
- Office environment/no specific unusual physical or environmental demands.
- Competitive salary range of $130,000 - $150,000 dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.