Premium Seating Concierge | Part-Time | DLT Civic Center
Spectra Experiences
- Tallahassee, FL
- $12.50 per hour
- Permanent
- Part-time
- Prepare the VIP lobby for use; this could include but not limited to wiping down countertops, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome patrons with a great smile and helpful attitude
- Scan event tickets insuring that the proper ticket is being used to gain entry
- Assist patrons in locating their suite or club
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests to help accommodate their ADA accessible needs
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow within the lobby
- Be knowledgeable about arena emergency evacuation plan to safely assist guests during the unlikely event of an emergency
- Experience in a hospitality or entertainment environment is preferred
- You must have a customer service first mentality and love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a POSITIVE attitude while handling difficult situations
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed