Trade Quality Manager

Heineken

Johannesburg, Gauteng
Permanent
Full-time

16 days ago

We Go Places! How about you?
Immediate Superior: [[Quality Assurance Manager SHERQ]]
Job Grade: [[20]]
Location: [[Johannesburg]]
Function: [[Supply Chain]]
Sub Function: [[SHERQ]]
Type of Contract: [[Permanent]]
Reference Number: [[110862]]
Closing Date: 23/05/2024PurposeTo prevent food safety and product quality problems by improving the trade quality assurance framework and ensuring compliance. To lead customer and consumer interactions from a trade quality perspective. To reduce the cost of poor quality in trade. To enable sales teams and it's supporting functions to maintain a stable customer relation. To lead the PQ pillar and drive continuous improvement in trade quality. To lead the implementation of NPI projects from a trade quality perspective. To ensure correct quality standards and practices are implemented in trade. To develop a trade quality vision including all relevant aspects: activities, process, organization structure, people developmentKey Responsibilities

Integrate Health and Safety in all trade QA related workflows and procedures.

Integrate food safety in operational trade procedures and monitor consumer concerns.

Collection of safety data and utilisation.

Lead quality improvements initiatives in trade.

Support the operational teams to identify, understand and eliminate all trade quality

anomalies

Support identification and maintenance of Q-Points.

Manage trade recalls and withdrawals.

Facilitate Incident Management team meetings.

Facilitate Crisis Management team meetings.

Lead customers and consumer communication.

Lead PQ Pillar: introduce and utilize advanced UPS techniques (Unified Problem Solving) for

Trade related issues

Identification and driving of CVE through in-depth analysis of process, technology, recipes,

Raw and packaging materials

Technological advice to all stakeholders.

Integrate standardized trade quality activities into operational systems by reviewing and optimising systems,checklists, and standards.

Maintenance and optimization of all relevant trade quality management systems.

Management and optimization of all processes in the quality department.

Follow up on customer complaints: Verification of corrective & preventive action.

Support the development of Quality “Champions” within the operational teams.

Lead the introduction, participate in revising and optimizing (PDCA) the process: all trade related concerns

Adapt working patterns (shift patterns, overtime, temporary labour, etc.) to meet fluctuating trade quality demands.

Ensure that all employees receive appropriate training and continuous learning on quality control and assurance related skills & techniques

Promote the food safety and quality awareness through facilitation of workshops, trainings, webinars, reward & reecognitionUpdates management on a regular basis (week/monthly) on results and trends related to trade quality.

Ensures that reporting systems are maintained and seeks to continuously improve.

Analyses data to identify single events, trends, and business impact

Compilation of annual budgets for the Trade Quality function.

Control budget expenditure on a monthly basis and reporting and follow up on all variances.

Proactively creates plans to address unexpected demand peaks.

RequirementsBachelor's degree. Higher education in Food Technology, Biotechnology, Chemistry, Biochemistry, Biology, AgronomyEngineering Chemistry

Minimum 5 years' experience in food and beverage production and technology, quality control and assurance systems at a

at a senior levelExperience in managing a teamQuality and Food Safety Management SystemsLaboratory operations in food and beverage production environmentBrewing / Packaging / Utilities / NPIPeople management and leadershipContinuous improvement methodologies like TPM / Lean / 6 SigmaFluent in EnglishThe Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Heineken

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