Customer Care Officer - Wednesday to Sunday
Alma
- Lille, Nord
- CDI
- Temps-plein
- Their offices are located in the 10th arrondissement of Paris and at EuraTechnologie in Lille, in bright new premises.
- Themed lunches are organized every month with guest speakers such as CEOs, athletes, artists, and public figures.
- Alma finances 100% of the health insurance (Kenko contract) for you and your family and provides you with meal vouchers (Swile).
- Alma offers a "Sustainable Mobility Package" (Forfait Mobilité Durable). You will benefit from a budget of €518,40 per calendar year for your home-to-work transportation.
- Upon your arrival, you can choose which laptop you will work with (Mac or Windows).
- Fresh fruits are available every Monday and Wednesday.
- And once a month, it's team drinks!
- Provide customer and merchant support: we are there to support them in using Alma, and their feedbacks allows us to improve the product;
- Manage debt collection actions from start to finish: our role is to minimize the rate of delay and default to guarantee the company's margin;
- Take charge of the onboarding of new merchants, and ensure that they can install the Alma solution as quickly and easily as possible.
- Be part of our continuous improvement process by making quality review
- Take in charge the requests of consumers and merchants requiring in-depth analysis by email and phone, and guide them in the use of our payment solution
- Interact with internal and external stakeholders to respond to their requests and provide the best support experience
- Understand and anticipate their needs to improve our processes and tools
- Participate in the upgrading of newcomers' skills in a context of strong growth
- Good in writing in French and English
- Open and friendly : you know how to listen to your customers, you are a good communicator and you show empathy
- Perseverant : you don't get stuck in front of difficulties, you know how to bounce back in the event of failure
- Autonomous and resourceful : you know how to find a solution to each problem, without losing view of your objective
- Rigorous and organized : you work in a methodical and structured way, you do not leave any subject untreated
- Demanding and reliable: you do not compromise on the quality of your work , and you make it a point of honor to keep your commitments
- You ideally have a first experience in a similar role
- First selection on CV
- Online test and business case
- Interview with Team lead or/and Ops manager
- Team Fit with different members of the operations team
- Horaires de travail flexibles
- Télétravail de n'importe où
- Recrutement encourageant la diversité
- Formations sur le temps de travail
- Accès aux personnes à mobilité réduite
- Incentives à long terme