Customer Accounts Manager (Western Region)
Framatome
- Lynchburg, VA
- $127,000-173,000 per year
- Permanent
- Full-time
- Well-developed and demonstrated social interaction acuteness. Capacity to create positive consensus, present arguments, and structure commercial pitches
- Advanced knowledge of Framatome technical products and services as well as general knowledge of competitor products
- Capacity to build and follow action plans. Good written, verbal and listening communication skills
- Ability to work effectively with all levels of customer staff and management. Maintains an Enterprise perspective.
- Ability to use CRM tools
- Develop and maintain substantial positive client relationships from the technical/operational plant departments to the C-Level. Should be viewed as a “Trusted Advisor” by the Customer.
- Master customer organization, decision making and validation processes and make this information available to Framatome teams.
- Actively support the promotion of Framatome products and solutions as per business unit development strategies within customer organization and directly contributes to the early identification of new opportunities and markets Based on business units inputs and instructions and with his contribution, they are the owner of the Account plan and the related detailed action plans set on 1 year and 3-year time span. Communicates the Value Proposition to the customer.
- Actively contribute to defining with the business unit the winning prices for Framatome offers and actively contribute to the definition of offers strategies and tactics as well as efficient partnerships strategies.
- Actively contribute in the effort to defend Framatome offers and closing orders.
- Actively contribute to filling and maintaining CRM data and information, in a coordinated manner with Framatome business units.
- Expert knowledge of the customer’s process, people, standards and habits and in that role is expected to spend most of its time with customers
- Participate on Framatome validation committees.
- Integrate their activities, missions and goals within business unit’s activities, missions and goals and utilize their Customer knowledge and intimacy to provide insights to the business unit for innovative customer solutions in the frame of business development.
- Is the key conduit to ensure Framatome executives develop and maintain relationships with the Customer, arranging for periodic face to face interactions multiple times within the year and as appropriate considering the current and potential business along with other considerations.
- Attain and review the Customers’ CapEx and O&M plans to identify opportunities for Framatome.
- Contribute to Capture Plan & Closure Plan development in coordination with the business unit Sales Teams