Food Court Lead
Festival Foods
- Hartford, WI
- Permanent
- Full-time
- Assists Food Court Manager with achieving labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
- Assists Food court Manager by overseeing all aspects of café gross profit goals, planning and shrink control
- Leads, coaches and reinforces Festival culture, guest service and performance expectations for all Food Court associates
- Assists the Food Court Manager with training of new associates
- Provides guidance to café associates and leads by example
- Encourages teamwork through daily operations and ensures all department standards are met
- Works alongside Food Court associates and ensures the success of daily operation
- Provides excellent guest service by locating and recommending Food Court Caribou coffee, pizza, Asian cuisine or popcorn
- Ensures correct signage is represented throughout the Food Court
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Assists with maintaining appropriate inventory levels and ensures accurate pricing on products received and sold
- Places orders with various vendors for special orders and holidays, utilizing item movement as needed
- Collaborates with Food Court Manager to ensure high quality product and service to drive growth in sales
- Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
- Assists all Food Court associates with daily responsibilities while leading by example
- Contributes to overall cleanliness of the Food Court by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed
- Assist Food Court Manager with associate timekeeping and accuracy.
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Other duties as assigned
- Excellent oral and written communication skills
- Knowledge of Microsoft programs and the ability to learn café technology
- Preferred knowledge of the retail food business
- Ability to make timely and effective decisions
- Ability to deal tactfully and effectively with guests and all personnel
- Knowledge and understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
- Proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
- Stand in place for a long period of time, bend, stoop, and kneel regularly
- Full range of upper body motion
- Lifting up to 50 pounds on a frequent basis
- The Food Court Lead is a full-time, hourly position
- This position may work a variety of shifts including days, nights, weekends, and holidays based on what business dictates