Social Services Coordinator - Released
KIND
- Washington DC
- $45,755-57,194 per year
- Permanent
- Full-time
- Develops and maintains a knowledge base of social services available to clients in assigned work areas.
- Develops relationships with community coalitions in areas of high client concentration.
- Establishes working relationships and partnerships with local service providers and administrators in each service area to enhance the referral process.
- Conducts assessments of referred clients, including the larger context in which the child is living, identifying needs, barriers, and safety concerns.
- Maintains documentation regarding attempts to access services and service delivery.
- Tracks and reports client data, outreach actions and outcomes, and general information for program evaluation, performance quality, and development purposes.
- Completes referrals to services, assists families in completing intake requirements for these services, and follow up as necessary.
- Assists KIND legal staff in working with families in crisis and transition.
- Works with other KIND Social Services Coordinators nationally to develop best practices, protocols, and provide training and support on relevant topics for KIND staff.
- Conducts training to support pro bono attorneys and community social providers.
- Works closely with other legal services providers, law firms, corporations, and law schools in relevant jurisdiction(s) to identify and support resource-sharing amongst these partner agencies.
- Supervises interns and volunteers.
- Other duties as assigned.
- Undergraduate degree in Social Work or related field, preferably in counseling, or related specialty.
- Minimum of 2 years of experience working with immigrant populations; experience working with unaccompanied minors preferred.
- Minimum of 2 years of experience working with children, preferably unaccompanied minors, immigrant and refugee children, or experience working with survivors of abuse, human trafficking, or other trauma.
- Ability to work collaboratively, and preferably, prior experience working with attorneys, law firms, or other legal service providers.
- A strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills.
- Experience working with a diverse team of social service providers and advocating on behalf of clients.
- Ability to verbalize and implement therapeutic-focused strategies for children/families.
- Ability to effectively conduct training to diverse audiences in person and virtually, including attorney training and diverse presentations for child clients.
- Familiarity or ability to work with adult immigrant caretakers or training in trauma-informed parenting.
- Ability to manage, create, and oversee various events that aim towards bringing resources and services to child clients.
- Ability to network with local coalitions to establish strong relationships to allow for cross-referrals.
- Ability to travel as assigned.
- Ability to work within an office environment, have regular interaction via telephone, teleconference, IM, and email with KIND's team, and have in-person meetings with clients.
- Excellent written and oral communication skills in English (and Spanish).
- Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
- Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
- Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and delegate as appropriate.
- Ability to work effectively with people of diverse backgrounds lived experiences, and communication styles.
- Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
- Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children's wellbeing and rights.
- Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast-paced environment.
- Committed to practicing and supporting wellbeing and a work-home life balance.
- Experience working and communicating in a remote environment.