Part Time Customer Service Delivery Driver-Frederick, MD
Harris Teeter
- Frederick, MD
- Permanent
- Part-time
- Provide excellent customer service while delivering orders to the customer
- Act as a brand ambassador when discussing Harris Teeter’s Seamless Experience and delivery process with customers
- Ensure a high degree of professionalism and personal presentation when interacting with customers
- Drive a company vehicle safely and in accordance to Harris Teeter’s driving standards
- Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
- Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Harris Teeter delivery standards
- Control and maintain an accurate record of customer deliveries
- Assist fellow drivers that may encounter difficulties while out delivering
- Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
- Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
- Complete pre-inspections check of company vehicle before use and report any defects to supervisor
- Operate company provided technology devices for mapping and customer interaction
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
- Problem Solving - Identifies and resolves problems in a timely manner.
- Technical Skills - Assesses own strengths and weaknesses; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
- Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality.
- Oral Communication - Listens and gets clarification; Demonstrates group presentation skills.
- Team Work - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Change Management - Develops workable implementation plans; Communicates changes effectively.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
- Business Acumen - Displays orientation to profitability; Aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Works with integrity and ethically.
- Organizational Support - Follows policies and procedures; Supports organization's goals and values.
- Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation.
- Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
- Dependability - Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Undertakes self-development activities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
- Innovation - Displays original thinking and creativity; Generates suggestions for improving work.
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Quantity - Completes work in timely manner; Strives to increase productivity.
- Must be at least 21 years old
- Valid driver's license
- Must have a good driving record
- Ability to operate a delivery van and handheld tablet device
- Excellent communication and customer service skills
- High School Diploma or GED
- Any customer service experience
- Any delivery driver experience